Return Window
You have 30 calendar days from the date your package is marked “delivered” to request a return. After 30 calendar days, the sale is considered final and cannot be refunded.
Eligibility by Scenario
- Change of mind / ordered incorrectly:
Items must be unopened and in their original, undamaged packaging. Any used, unsealed, or opened product is not eligible for return under this category. - Product arrived damaged, defective, or incorrect:
We cover these returns in full, regardless of whether the product has been opened. You must provide clear photos showing the damage, defect, or incorrect item and the packaging it arrived in. We process damage claims within 1–2 business days after photo verification. If approved, we immediately issue a prepaid return label and ship a replacement, or refund you in full — your choice.
How to Start a Return
Email info@methodprooduucts.it.com with your order number and the specific reason. Attach photos if the item arrived damaged or incorrect. We respond with next steps — usually a prepaid return label — within 1 business day during service hours. Please do not ship anything back before receiving authorization; unauthorized returns may not be processed.
Return Shipping Cost
All returns are free. We provide a prepaid USPS or UPS return label. There are no restocking fees, no matter the reason for the return.
Return Address
All physical returns must be mailed to:
6154 Timberlane Terrace, Hickory, NC 28601, United States.
Refund Timeline
Once the returned package is scanned as “delivered” at our warehouse, we inspect and approve the refund within 1–2 business days. The refund is processed to your original method of payment. From that point, the time it takes for your bank or card issuer to post the credit is usually 7–10 business days. We cannot speed up this banking window, but you will receive an email confirmation the moment we initiate the refund on our end.